cancel
Showing results for 
Search instead for 
Did you mean: 
ARCStig
New member
2 0 0 0
Message 1 of 2
83
Flag Post

No Power....again.....

HP Recommended

Ok so I am again having a no power issue with this unit...it has a brand new battery, which I bought and solved the issue the first time...but now again today it will not even attempt to start. Charging light shows battery is fully charged...so I am puzzled. Would it be possible this battery has failed already. Any assistance would be appreciated!!

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,527 23,485 1,068 1,100
Message 2 of 2
Flag Post
HP Recommended

@ARCStig

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried without battery only with Ac adapter?
  • Did this happen after a recent window or software update?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation