10-16-2019 03:57 PM
Hallo I have a Pavillion series PC (Dv6) which after an update has shut down and only the CAPS LOCK flashes.
I followed the information on the support site and realized that it could be the corrupted BIOS. I followed the procedure by downloading the BIOS file suitable for my PC model, so in another working PC I opened it and I expected it to open "HP SYSTEM BIOS UPDATE UTILITY" but only installed the application in the PC. How can I make a bootable USB BIOS drive?
10-19-2019 04:16 PM
Thank you for posting on the HP Support Community.
Many HP computers have an HP BIOS Restore tool that might be able to recover the BIOS from an earlier version and restore basic functionality.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee