06-15-2019 11:09 AM
I suggest you try a Power Drain. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c01684768
If the issue persists, It is likely to be a Hardware issue, most probably the Motherboard. I suggest you contact HP Support for Service Options
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
Thank you 😊
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I Am An HP Employee