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Tutor
Posts: 3
Member Since: ‎05-16-2017
Message 1 of 6 (110 Views)
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No login box at sign in screen on wakeup, windows 10 HP TouchSmart touch screen notebook

Product Name: HP ENVY TouchSmart m7
Operating System: Microsoft Windows 10 (64-bit)

When waking up from sleep there is no text box to type in a password or pin, the sign-in screen is just the background pic and three items in the lower right, network, accessibility and power. The touchscreen, touch-pad, mouse and keyboard all seem to be working. the only useful option is to restart which gives a good sign-in screen with text box and keypad on touch screen for pin and even responds to the keyboard. this problem has been intermittent for a long time, now after the last update of windows 10 it happens every time and my only option if it goes in sleep with the password/pin enabled is to restart it.

Accepted Solution

Re: No login box at sign in screen on wakeup, windows 10 HP TouchSmart touch screen notebook

Hi,

I found the problem, it was that the HP SimplePass applications in the start menu had been re-enabled. These are for the fingerprint reader, once I disabled them I can sign in as normal after waking from sleep. 

Cheers : )

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HP Support Agent
Posts: 5,591
Member Since: ‎08-11-2014
Message 2 of 6 (84 Views)

Re: No login box at sign in screen on wakeup, windows 10 HP TouchSmart touch screen notebook

 

@frankq44

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy 

 

As I understand there's no login box at sign in screen on wakeup using windows 10,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you change the power options to include password during sign-in?

 

If you haven't made the changes, the updates may have and hence I would request you to check the options under control panel, here's how you do it:

  1. In Windows, search for and open Power options.

  2. Click Require a password on wakeup.

  3. Click Change settings that are currently unavailable.
  4. Select Don't require a password and then click Save changes.

Keep me posted for further assistance Smiley Wink

Riddle_Decipher
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Tutor
Posts: 3
Member Since: ‎05-16-2017
Message 3 of 6 (79 Views)

Re: No login box at sign in screen on wakeup, windows 10 HP TouchSmart touch screen notebook

Hi, Yes I have set it to require a password at wakeup from sleep since the upgrade, actually I have changed that setting back and forth many times in trying different things to see if it makes a difference. When I have it set to never(no password on wakeup) it works fine, comes up skipping the sign in screen.  That is it works as expected.  When I set it to require a password (I'm using a PIN ) it wakes from sleep and goes to the sign-in screen as expected but the sign-in screen does not have my picture, name or text box to type the PIN in. I've gone back and forth many times trying different things to no avail. 

 

- The sign-in screen works fine on starup but not when requiring a password on wakeup, it looks like the same screen, it just missing the elements in the middle.

 

Additional imformation: When Windows 10 Creator upgraded on this HP notebook and My home built (Mostly Asus, win 10 pro) desktop pc both were messed up and I had to reinstall the sound drive to replace the generic Microsoft drives win 10 upgrade installed.

 

my home built machine wakes from sleep with a PIN like normal.

 

I have also posted all of this on the Microsoft windows 10 forum.

HP Support Agent
Posts: 5,591
Member Since: ‎08-11-2014
Message 4 of 6 (71 Views)

Re: No login box at sign in screen on wakeup, windows 10 HP TouchSmart touch screen notebook

[ Edited ]

 

@frankq44

You've done a remarkable job performing the steps suggested earlier, great work Smiley Happy 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. 

 

Here's the alternative way of changing or ensuring you have the settings in control:

  1. In Windows, search for and open Settings. In Settings, click Personalization. You can also right-click the desktop then click Personalize.

  2. Click Lock screen on the Personalization sidebar, then click Screen saver settings.

    The Screen Saver Settings window opens.

  3. Select a screen saver from the menu.

  4. Click Settings to open a settings window for the selected screen saver (if settings are available).

  5. Click Preview to see how the screen saver displays on the computer screen. Move the mouse when finished previewing the screen saver.

  6. Select the number of minutes in the Wait field. This is the number of minutes of inactivity before the screen saver opens.

       NOTE:

    Make sure the Wait time for the screen saver is lower than the number of minutes before the computer enters a sleep state.

  7. If you want the computer to require login credentials when the session is resumed, select On resume, display logon screen.

  8. Click OK to save the settings and close the Display Properties window.

Let me know how that works out, keep me in the loop and Good luck! Smiley Wink

Riddle_Decipher
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Tutor
Posts: 3
Member Since: ‎05-16-2017
Message 5 of 6 (63 Views)

Re: No login box at sign in screen on wakeup, windows 10 HP TouchSmart touch screen notebook

Hi,

I found the problem, it was that the HP SimplePass applications in the start menu had been re-enabled. These are for the fingerprint reader, once I disabled them I can sign in as normal after waking from sleep. 

Cheers : )

HP Support Agent
Posts: 5,591
Member Since: ‎08-11-2014
Message 6 of 6 (45 Views)

Re: No login box at sign in screen on wakeup, windows 10 HP TouchSmart touch screen notebook

 

@frankq44

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution you were looking for. 

 

I Thank you on behalf of the forums community for taking the time to let us know about the solution Smiley Happy

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink 

Take care now and do have a fabulous week ahead. Smiley Happy

Riddle_Decipher
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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