10-18-2019 09:14 AM
I cannot get the login screen. It seems to be frozen with just the background picture. I manually shut it down using the power button as it wouldn’t allow me to use ctrl alt delete. I waited about 5 min and turned it back on but it’s still doing the same thing. This was yesterday. Again I turned it off. Trying to use it today and the login screen came on after about 20 min waiting. I logged in but it did nothing. Now it’s a black screen and i can move my mouse but nothing else’s happens.
10-21-2019 05:32 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing login issues and the computer is freezing.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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