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Stonehare
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Message 1 of 2
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HP Recommended

No power

HP Pavilion notebook hp 15-cd040wm
Microsoft Windows 10 (64-bit)

I tried to upgrade my ram from 12gb to 16gb.after I installed the new ram I replaced the bottom panel and turned the laptop over,opened it up and pushed the start button and nothing.no power not even a light or beep.checked the charge cord and the light was on there.so I took it apart again and put the old ram back in and hit the on button and nothing no power still.not sure what went wrong.i was grounded also I removed the battery and then reinstalled it.any help would be greatly appreciated thanks in advance 

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Message 2 of 2
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Flag Post
HP Recommended

No power

@Stonehare 

It should at least turn on without the RAM -- it will beep to complain, but it should power up.  So, remove the RAM and see if that works.

 

Most likely, the PC is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If that does not work, then there is nothing more you can do by yourself -- and there is nothing we can do because we HERE have no way of diagnosing or repairing hardware problems.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Tech Support's number is 1 (800) 474-6836.

--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

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I am a volunteer and I do not work for, nor represent, HP
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