cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Shayan_paul
New member
2 0 0 0
Message 1 of 2
139
Flag Post

Non HP battery Detected Alert at the time of boot

HP Recommended
HP Pavilion X360 14-Cd0087u
Microsoft Windows 10 (64-bit)

I have changed my laptop's battery (Genuine Battery)recently from a HP authorized center but after the change, its saying that Non HP battery detected at the time of boot. I have tried all the options available in the internet starting from 

1. BIOS update

2. Microsoft AC adapter update

3, My HP Assistance software is updated

4. Windows is update

 

Please someone help me to fix this issue

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 2 of 2
Flag Post
HP Recommended

@Shayan_paul

 

I reviewed your post and I understand that you are getting a non HP battery detected message on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that you have already performed all the relevant steps and I recommend you contact support and they will assist you in this.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation