Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Not able to boot the laptop

HP Recommended
HP ENVY x360 - m6-aq105dx
Microsoft Windows 10 (64-bit)

Ran various diagnostic options.  Tried USB boot option.  It was not able to install the OS. Error out. Not able to perform any repair activity Like,  Restore, repair, recovery UEFI.


3F0 Boot Device Not Found or Hard Disk Error

Received 24 digit failure code when performing hard disk test.


SMART Check : Passed



Not able to see below option.


System Configuration > UEFI HII Configuration


Not able to boot the laptop.

Level 16
Level 16
34,049 26,486 3,092 6,659
Message 2 of 2
Flag Post
HP Recommended


You could provide us the 24-character code but in the case of disk failures that does not tell us any more than you already know -- the disk has failed.


It can not be repaired; it must be replaced.


If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation