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Intern
Posts: 27
Member Since: ‎06-14-2015
Message 1 of 2 (77 Views)

Not booting-already tried hard reset and going to BIOS (Window+B) Please help!

Product Name: HP SPLIT 13-G110DX X2 PC
Operating System: Microsoft Windows 10 (64-bit)

 

 

Problem:   When I press "ON"  I hear a jolt vibration,  and an orange LED light turns on, the screen stays black.    Nothing after that.   Stays black for two minutes; then the screen lights in "night blue" on the background.  (Please see picture at bottom)

 

I HAVE TRIED:  hard reset,  tried going into the BIOS (by holding windows+B).   No luck.

 

Please help with steps to fix.   Will appreciate it.  Thank you.

 

split x2 not loading windows.JPG

 

 

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Dean
Posts: 6,904
Member Since: ‎07-17-2009
Message 2 of 2 (71 Views)

Re: Not booting-already tried hard reset and going to BIOS (Window+B) Please help!

[ Edited ]

Please try the structural troubleshooting from the following weblink which might resolve the issue:

http://support.hp.com/us-en/product/HP-Split-13-g100-x2-PC/5405588/model/5447133/document/c04718479/

I am an HP employee.

Regards,
Vidya

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