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‎04-02-2020 03:41 PM

HP Recommended
Product: How envy 17 ae110nr
Operating System: Microsoft Windows 10 (64-bit)

My laptop switch off by itself after few minutes of booting it up and refuse to turn on or charge and my laptop is just 3 months old. And the charger is good, I have also try loosing it and removing the battery and plug only the charger but not showing any light on the charging point. I need solution to this..

thank you

1 REPLY 1

‎04-03-2020 01:46 PM

HP Recommended

@Mjustin 

IF you can not turn it on, you have no way to run diagnostics to look for hardware failures -- and we have no way of running them for you from here.

 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

To contact HP Support  Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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