12-06-2019 11:56 AM
My notebook goes into (i think) Hibernation at random times. No loss of data, just annoying in the middle of a movie or something.
I have checked powersettings more than 10x times.
I have done a System Diagnostics -> Quick Check via BIOS 2x times - PASSED both times.
I have bought a new battery.
When the computer goes into sleep/hibernation, i see a blue screen with the text "Locking...." for like 0,1 seconds before computer goes into sleep/hibernation. Then i have to press power button to get it to start again.
I have timed the issues:
41 mins after starting a stream/movie in Chrome.
25 mins after starting a movie from local file in VLC.
So the timing is odd.... It doesnt follow a pattern that i can find.
SLEEP - battery/plugged in - NEVER.
Sleep After On Battery: NEVER
Sleep After Plugged In: NEVER
Allow Hybrid Sleep On Battery: OFF
Allow Hybrid Sleep Plugged In: OFF
Hibernate after On Battery: NEVER
Hibernate after Plugged In: NEVER
Turn Off hard disk after On Battery: 3mins
Turn Off hard disk after Plugged In: 15mins.
Computer is Up to date. Checked today 2019-12-06.
The issue has been here for about 6months+
Help please, thanks
12-09-2019 12:10 PM
Welcome to the HP Support Community.
If its going into sleep while the device is in use, and sleep has been turned off, this isn't a sleep issue.
Here's what you need to do, to identify the issue and resolve it accordingly:
Check with an alternate monitor if you don't have one, check if it works in BIOS.
- If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
- If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
- However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works
Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.
If the issue appears on the diagnostics, it could again, determine a hardware failure,
If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here
if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
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