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‎01-11-2019 10:43 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a problem with my notebook (x360 spectre 4000 series). It shut down while I was browsing the internet (and while charging) afterwards it wasn’t able to turn back on again. Also i noticed the charging indicator light - near the charging port - turned off as well, even though the charging cable was still inserted. It has to be some kind of internal problem. Anyone any idea what it could be?

1 REPLY 1

‎01-12-2019 01:34 PM

HP Recommended

@User011

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

 

Follow this link and try performing a hard reset. If that doesn't help, then it look's like a mechanical failure.

 

Please check the private message I've sent you with the details.

 

Good luck. 🙂

Barachiel
I am an HP Employee

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