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Mayankbhargav
New member
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Message 1 of 2
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Flag Post

Notebook immidietly shut down again and again

HP Recommended
HP pavilion E001ax
Microsoft Windows 10 (64-bit)

Hi,

 

I have a Hp pavilion e001ax  and it just won't boot without the battery attached.

 

If i plug the AC adapter, i get some computer activity (fan, dvd drive noise and HD drive spins) for about 5 seconds and then shuts down.

 

Once i plug the battery (which is dying, needing a replacement), the laptop boots fine.

 

So, my question is: is this a motherboard or an AC adapter issue?

 

The AC adapter seems ok, though. But if i'm considering to buy a spare battery, i must make sure that i don't need a new AC adapter as well.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Mayankbhargav Welcome to HP Community!

 

I understand that the Notebook immediately shut down again and again.

 

Do not worry. I will try to fix the issue.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please try to update the BIOS and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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