Acarter1 Tutor
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Notebook memory dump every 3 days.

Hp 655 notebook
Microsoft Windows 7 (64-bit)

I have a HP 655 notebook that reboots every couple of days on it own. Running windows 7 pro. 8gb ram 1600 mhz. 1.7 processor. Has high cpu usage. scanned for viruses and malware has none. I have taken the msconfig down to about nothing. 

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xfffffa800bc27010, 0xfffff88003f849e0, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 082916-27955-01.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xfffffa800bb564e0, 0xfffff880045049e0, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 083116-26254-01.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xfffffa8009e881d0, 0xfffff88003e079e0, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 082416-25116-01.

 

I need some help in figuring out why is it crashing.

Thanks,

 

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Dean Dean
Dean
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Notebook memory dump every 3 days.

Hello!

 

Thank you for posting in HP support forum!

 

 

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.

 

 

Your problem is related to Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

 

In order to troubleshoot, I would need some specific information.

 

 

 

First, when you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 

Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

 

 

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, please upload them somewhere - e.g. your Dropbox, Google Drive, OneDrive,etc...

 

Based on my preliminary research [only dump files can say for sure] , this seems to be a driver related problem for the video/graphic card :

- Please, update all your drivers especially graphic/video card ones

Use HP Support Assistant - free HP software for updates and check >> http://support.hp.com/us-en/document/c03467905

 

 

 

Just to be on the safe side, also check for hardware issues.

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

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Acarter1 Tutor
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Notebook memory dump every 3 days.

https://www.dropbox.com/s/er2ocoo3x8qdexn/072516-29780-01.zip?dl=0

 

I did the video card driver upgrade. It passed all the startup tests. I gathered the logs and put them in this dropbox link above. 

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Dean Dean
Dean
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Notebook memory dump every 3 days.

Hi,

 

I downloaded the dump files and they all point to dxgkrnl.sys

 

This confirms my theory and this is definitely caused by the graphic/video card driver.

 

I see you mention you did it it already but just in case you haven't performed it already , install HP Support Assistant and check for updates. Ensure the video card driver is the latest. Hopefully, the latest version of the driver fixes the problem.

 

Please, also ensure your Windows is updated.

 

Let me know how it goes.

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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Acarter1 Tutor
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Notebook memory dump every 3 days.

The computer Blue screened again today. I have uploaded files here on Dropbox again. Can anybody take a look and see what they think caused it. 

https://www.dropbox.com/s/q1z97jkxlsp4756/081516-25786-01.zip?dl=0

 

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