01-13-2017 11:20 AM
Any help with this problem will be really appreciated. Thank you.
01-13-2017 11:06 PM
Welcome to the HP Support forum. Thank you for posting.
I am sorry for the issues you experience with your HP computer.
Please, review these 2 HP official articles about such issues you experience now.
Follow the appropriate steps that fit your case to attempt to fix the issue:
If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
Hope this helps.
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