k_reem Student
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Notebook won't start, caps lock flashes white

hp d069tu
Microsoft Windows 7 (32-bit)
My notebook wont start up. When I press power on, the f12 lights up orange, and my caps lock key blinks white 15 times. The charge is empty, so I connected my charger. The charging indicator is on, but its still not starting. Screen Is black. No sound.

Any help with this problem will be really appreciated. Thank you.
Dean Dean
8380 8236 666 3011
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HP Recommended

Notebook won't start, caps lock flashes white

Hello @k_reem


Welcome to the HP Support forum. Thank you for posting.


I am sorry for the issues you experience with your HP computer.


Please, review these 2 HP official articles about such issues you experience now.

>> http://support.hp.com/bg-en/document/c03518165

>> http://support.hp.com/us-en/document/c01732674

Follow the appropriate steps that fit your case to attempt to fix the issue:



If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:


>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



Hope this helps.

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