cancel
Showing results for 
Search instead for 
Did you mean: 
wgsp
New member
3 1 0 0
Message 1 of 4
117
Flag Post
HP Recommended

Solved!

Notebook won't wake up from sleep.

Pavilion 14-ce1507sa
Microsoft Windows 10 (64-bit)

Brand new notebook (HP Pavilion 14-ce1507sa) will not wake up from sleep after being inactive for a certain amount of time. I have allowed use of the keyboard or mouse pad to wake it up in Power Management settings, however the problem is still there. I currently have to hard shut down (hold down power button) and then turn it back on to get back to my work. 

Any suggestions?

Thanks

3 REPLIES 3
HP Support Agent
HP Support Agent
22,547 22,504 1,890 3,010
Message 2 of 4
89
Flag Post
HP Recommended

Solved!

Notebook won't wake up from sleep.

@wgsp 

Welcome to HP Community!

I suggest you make a few changes to the way sleep mode works under power options:

  • Change - "Put the computer to sleep" to preferred time,
  • And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

  1. In Windows, search for and open Control panel.

  2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

  3. Click Power Options.

  4. Click Change plan settings for the power plan that is selected.

    Changing  the plan settings

  5. Click Change advanced power settings.

    Clicking Change advanced power settings

  6. Expand Sleep, and then expand Allow hybrid sleep.

  7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

    Selecting Off in the On battery drop-down menu
     

  8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

wgsp
New member
3 1 0 0
Message 3 of 4
74
Flag Post
HP Recommended

Solved!

Notebook won't wake up from sleep.

Thanks so much! I implemented the first couple of steps you gave and this has seemed to work. Thanks again 🙂

0 Kudos
Tags (1)
HP Support Agent
HP Support Agent
22,547 22,504 1,890 3,010
Message 4 of 4
62
Flag Post
HP Recommended

Solved!

Notebook won't wake up from sleep.

@wgsp Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

 

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation