cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Jon676
Level 1
8 7 0 0
Message 11 of 16
163
Flag Post
HP Recommended

Nothing but black screen following windows update

Sorry no the trouble-shooter does not identify the problem

0 Kudos
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 12 of 16
144
Flag Post
HP Recommended

Nothing but black screen following windows update

To mitigate this issue, press Ctrl+Alt+Delete, then select the Power button in the lower right corner of the screen and select Restart. Your device should now restart normally.

 

https://support.microsoft.com/en-au/help/4503327/windows-10-update-kb4503327

 

We are working on a resolution and will provide an update in an upcoming release.

 

Microsoft is working on a fix and should release a patch in the next release to fix it.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Jon676
Level 1
8 7 0 0
Message 13 of 16
60
Flag Post
HP Recommended

Nothing but black screen following windows update

Hello Betty0610

Just to let you know Its been a month and my envy has updated itself.

Once again I am back to a flashing hard drive led and a black screen.

You said HP and Microsoft were working on a fix , any news please ?

0 Kudos
HP Support Agent
HP Support Agent
19,640 19,628 1,296 1,963
Message 14 of 16
51
Flag Post
HP Recommended

Nothing but black screen following windows update

@Jon676,

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Jon676
Level 1
8 7 0 0
Message 15 of 16
39
Flag Post
HP Recommended

Nothing but black screen following windows update

Hello The_Fossette

Many thanks for your reply.

I am in the uk and purchased my laptop from PC world. I cant get help from them and cant contact hp via the route you suggested.

Any other way to contact HP support please

 

Jon676

0 Kudos
HP Support Agent
HP Support Agent
23,261 23,217 1,945 3,070
Message 16 of 16
28
Flag Post
HP Recommended

Nothing but black screen following windows update

@Jon676 If you are having trouble navigating through the steps suggested earlier, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation