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‎10-24-2019 06:26 PM - last edited on ‎10-25-2019 09:37 AM by Retired

HP Recommended

I have the Envy 13 less than 3 months old, have just done the Bios update and exactly the same thing has happened by the sounds of it. It is making noise but nothing on screen except for the mouse arrow . And the keyboard is very warm. He tried the shift f11 and win p but nothing 

Idealist. Realist. Necessary Ambivalent.
3 REPLIES 3

‎10-25-2019 10:11 AM

HP Recommended

@SimpleSS63,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03518165

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎10-26-2019 02:22 PM

HP Recommended

Thanks for this @the_fossette 

i managed to get back in to the machine by performing the hard reset so that was a great help

When i then run the Hardware Diagnostics , it runs surprisingly quickly and i don't  get any error codes

But it seems to hit a problem with the Video element (i stupidly didn't screenshot as it was unexpected but its the only video reference on the list)  where It stops, goes to a fuzzy screen like a TV with no signal, then powers down . 

 

I switch back on and open Diagnostics and everything shows as passed - Except  the video diagnostic  says cancelled . Not failed so nothing in the logs 

 

It also wiped my Windows Hello and PIN which ive now reset . I've also reinstalled  the HP BIOS update just in case 

 

So whilst I'm currently in again - I sense it's just a matter of time until i stumble on the impact of this 

 

I haven't continued with the troubleshooting yet as i don't have either pass  or  fail for step 3

 

Idealist. Realist. Necessary Ambivalent.
Was this reply helpful? Yes No

‎10-27-2019 09:19 AM

HP Recommended

@SimpleSS63,

 

I recommend you observe the computer for the next couple of days and check.

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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