OMEN HP Laptop 17-ckxxx does not start, ac power works (tested on a similar PC), no charging light

[phlupcke]

OMEN Laptop 17-CKxxx with working power supply (tested on another working laptop of the sme type) connected to notebook, no orange charging contraol light on (or any other), no reaction when power on key is pressed.

Thanks in advance for your kind help.

Regards,

Phlupcke

[Sneha_01]

Hi @phlupcke,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When an HP OMEN Laptop 17-CKxxx does not start and shows no signs of power despite a working power supply, several potential issues could be causing this problem. Here's a step-by-step guide to diagnose and potentially resolve the issue:

Basic Troubleshooting Steps

Power Cycle the Laptop:

• Disconnect the laptop from the power supply.
• Remove the battery if it is removable.
• Press and hold the power button for at least 15-20 seconds.
• Reconnect the power supply (without the battery if it was removable) and try turning on the laptop.

Check for Loose Connections:

• Ensure the power connector is firmly plugged into the laptop.
• Inspect the power cord for any visible damage or fraying.

Inspect the Power Port and Adapter:

• Check the laptop's power port for any debris or damage.
• Use a different, known-working power adapter to rule out issues with the power supply.

Advanced Troubleshooting

If the basic steps do not resolve the issue, consider the following:

Reset the CMOS:

• If you are comfortable opening your laptop, you can try resetting the CMOS battery. This often involves removing a small battery on the motherboard for a few minutes and then replacing it.

Check for a Faulty Component:

• Remove any peripherals (external mouse, keyboard, USB devices) and try starting the laptop.
• If you recently upgraded any hardware (RAM, SSD), revert to the original configuration to see if the new component is causing the issue.

Inspect the Battery and Internal Connections:

• If the battery is removable, try starting the laptop with the battery removed but connected to AC power.
• Open the laptop (if you are comfortable doing so) and check for any loose internal cables or connections.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support