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KarlPilk22
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OMEN abrupt shut down wont power on

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HP OMEN 15 DC-1011na
Microsoft Windows 10 (64-bit)

Hi. I was playing a game on my HP Omen this morning when my laptop suddenly shut off and won’t boot back up. When I press the power button all it does is the power LED just lights up for 10 seconds and then turns off again, repeats itself. No fans or any sign of life at all

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@KarlPilk22 I have a few steps that should help resolve the issue:

  • Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
  • Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
  • Have you had any thunderstorms lately, before this issue occurred?
    • If yes, this could be a hardware malfunction that requires a repair.
    • If no, try the below steps:
    • (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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KarlPilk22
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I’ve tried different plug sockets and adapters, the issue is both plugged in and on battery power. 

we’ve had no thunderstorms or power surges and the link you provided times out before the page loads 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
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@KarlPilk22 If the issue persists on different power cord/sockets as well, this could be a hardware malfunction within the system board or the power connector, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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