06-26-2019 02:54 PM
Hi. My OMEN by HP - 17-an012dx bios is F.17. I've been trying to update it to F.18 and F.19 with no success. I basically download the update (directly at https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-17-an000-laptop-pc/15551440/model/171063... ) and thorough Hp Support Assistant. The file extracts and I reboot the computer. It then starts at the Bios update interface but it gets interrupted and it says that the update failed.
I've tried several times with bot updates (F.18 and F.19). Can anyone help me with a solution please?
06-28-2019 04:36 PM
Welcome to the HP Support Community!
- Are you facing any issues with the computer?
- What is the BIOS version installed on your computer?
Meanwhile, I recommend you follow the steps in the below article to update the BIOS on your computer.
NOTE: If you have bit locker or any other security software installed on the computer please disable it before doing the BIOS update.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee