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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-18-2020 10:08 AM

HP Recommended
Product: OMEN by HP 17-cb0006na
Operating System: Microsoft Windows 10 (64-bit)

Hi There

 

Encountered a bit of a problem today.  My son's laptop suddenly switched itself off and now won't switch back on.  It's a gaming laptop so can overheat a bit.

 

There doesn't seem to a red light next to the power supply input which usually shows that it is charging.  I've swapped the fuse on the power pack plug but this hasn't rectified the situation.  

 

Not sure if it's the power pack at fault or possibly the battery?  Any help in diagnosing would be welcome!

 

Thanks

 

 

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