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SirMobi11
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Message 1 of 4
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Obtaining SMC.bin file after warranty expired

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Envy 15-ah150sa
Microsoft Windows 10 (64-bit)

Hi, 

I'm getting an error saying "Product information is not valid" and apparently it can be fixed by putting missing information manually. But I need to unlock mpm using SMC.bin file first. 

Unfortunately my warranty already expired. 

Is there any chance to get this file from hp support?

 

Thanks for any help 

3 REPLIES 3
WAWood
Level 16
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Message 2 of 4
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@SirMobi11 

NO -- as HP no longer supplies those files.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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SirMobi11
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Message 3 of 4
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@Wawood any chance you'd might know if there is other way of fixing "Product information is not valid" error? 

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WAWood
Level 16
Level 16
30,925 30,832 2,818 6,796
Message 4 of 4
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@SirMobi11 

Sorry, no I do not.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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