Omen 17 Laptop will not turn on

[Oni1521]

Hi, 

My laptop suddenly shut itself off and now it won't turn on or charge. I have tried removing the battery and pressing the power button for 10 seconds but it didn't help. 

Model:  HP OMEN 17-cb0591na 17.3" Gaming Laptop - Intel® Core™ i7, RTX 2070, 1 TB HDD & 512 GB SSD

[Nirvana_95]

Hi @Oni1521 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are not able to power on your system. Do not worry we are here to help you fix the issue.

May I know from when are you facing this issue?

May I know if you have made any recent hardware or software related changes to your system?

What happens when you press and hold the power button for 30 seconds?

Do you see any signs of power in your system?

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: CLICK HERE

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Oni1521]

Hi, 

Unfortunately I won't be at home for a week or so and will not be able to try these recommendations until I return. Thanks for the quick response though

[Nirvana_95]

Not an issue. 

Please take your time and let us know the outcome once you perform the steps.

Thanks!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Oni1521]

Hi, 

I'm with my laptop and can respond now. 

1) The issue started around 2-3 weeks ago when the laptop suddenly switched itself off whilst I was playing a game. On one occasion the orange laptop charge light came on and the laptop itself switched on for about 5 minutes before switching itself off again. 

2) No, no changes recently. 

3. Nothing happens when I press and hold the power button for 30 seconds.

4) No, no signs of power at all. Save for that one occasion I mentioned before.

[Nirvana_95]

Thanks for your response.

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: CLICK HERE

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @Oni1521

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Oni1521]

Hi, 

I've now tried the steps suggested but the laptop is still completely unresponsive. Won't charge or turn on. 

[ub6424]

Hello Oni1521,

your notebook might be damaged due to permanent overheating !

If your device is still under warranty, please contact HP !

Please report your results.

best regards

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