12-27-2019 08:48 AM
When I turn on the laptop the system goes through an initial start up the Win 10 spinning wheel. It freezes on the second spin then goes to a blue screen, It will then start the alternation between a blank blue screen and a black screen. Continuously. How do I fix it?
12-30-2019 12:54 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
12-30-2019 01:09 PM
Well, I found a solution with my hours of scouring the internet and trying many things. many things maybe I should't have done, but you can't undo some things you do to your computer. The fix was so very simple, I went in and disabled my graphics card and "bam" problem resolved. once it fired up I enabled my card and all is OK! So random... but I am back in action. Thanks to all who looked and scratched your head.