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Anish21
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HP Recommended

On powering on... Laptop starts showing troubleshoot options

15-cc129tx
Microsoft Windows 10 (64-bit)

At first the laptop was not getting on...light of the power button glows.. Then there was black out on the screen but for a few seconds the screen color was changing to green.....now laptop is diagnosing.... But its not getting on... And giving options for restart and advance options.... When i clicked on restart.. Laptop didn't got on... Only hp icon showed up. . And then it was black out

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Message 2 of 2
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HP Recommended

On powering on... Laptop starts showing troubleshoot options

Hi,

Can you try performing HP Hardware diagnostics at boot.

First, try performing HP diagnostics on the PC at boot to see if the Hard Drive is good.

Turn off the PC by holding the power button. Turn on PC and continuously keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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