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Only had laptop aprox 6 Mon. it wants admin. pass. and wont accept the one I set up

HP Recommended
H P /AMD Quad-core Ryzen
Microsoft Windows 10 (32-bit)

The only thing it will do is ask for admin. pass or power on pass. nothing i try will work .went on line and it said to try 3 times then install number it showed me to put in and still doesn't do anything

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HP Recommended

@drosser158 

The information you found online is no longer any good.  That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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