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HP Recommended
HP Pavilion x360 Convertible 14-dw1000 (1W798AV)
Microsoft Windows 11

Black screen 

1 REPLY 1
HP Recommended

Sorry to hear that you are having problems ... and I would like to help you.

 

First follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

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In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
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