05-07-2016 09:10 PM - edited 05-07-2016 09:11 PM
my PC occasionally gets complete hangs/freeze (even button CAPSLOCK & Radion button not turned off/on ). so I had to PC off by hard pressiong power button. when I restart it, It appear with a complete blank screen (as there is no power in screen). so how to evolve with this situation.
05-09-2016 07:31 AM
Welcome to the HP Support Forums!
Have you connected the Notebook to an external monitor or TV? Please try this step first to see if the display on the external Monitor or TV is black also.
Have you tried to start in Safe Mode?
Have you done a BIOS Upgrade?
Have you tried Testing for hardware failures?
Do you have the Notebook ventilated?
What do you sit your Notebook on when you are using it?
Have you done any updates using Windows Updates or the HP Support Assistant?
Have you tried to clean out all of the vents in the Notebook?
Have you tried performing a hard reset?
Did you receive any error messages?
Do you have any beep codes or blinking LED lights?
Have you done a BIOS reset?
Here are some documents for you that may help:
Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system at the time of purchase or that need updating.
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