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‎06-20-2019 02:01 PM

HP Recommended

Product:  ENVY 17t-n000 CTD

Product ID:  L3T35AV

While wiping the hard drive to do a fresh Windows 10 install, I had to shut power off.  I thought I was just writing 0s, but was running the secure delete instead.  Consequently, the HDD heads went to the parked position - error code 3F2.  Both the quick and full hard disk diagnostic tests completed with no error codes.  How do I unpark the drive heads?

 

This happened to me once before, several years ago, with the same laptop, but I don't remember what I did to fix it.  Any and all help and suggestions welcome.  Thanks.

Níl gach uile fhánaí caillte...
1 REPLY 1

‎06-23-2019 01:12 PM

HP Recommended

@cybercipher50

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. The code you received Hard Disk error "3F2-3F0" means the hard drive is going bad or needs to be replaced. I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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