11-18-2019 03:26 AM - edited 11-18-2019 03:32 AM
Unfortunately, the HP forum has instituted an official policy as of January 2019, which no longer allows us to help with passwords.
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11-18-2019 08:32 AM
Thank you for using HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.