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‎02-25-2020 09:33 AM

HP Recommended
Product: Hp omen dc0014ne
Operating System: Microsoft Windows 10 (64-bit)

I tried to download an online game from fitgirl , didn’t work anyway so I tried solutions from a YouTube vid which required to restart laptop after finishing , once the laptop restarted it looked weird , the icons are larger , and it requires a password not a pin , and no forgot my password button , and doesn’t want to use wifi , tried all the passwords from my normal pin or hp pass or Microsoft or gmail and nothing worked 

1 REPLY 1

‎02-26-2020 10:34 AM

HP Recommended

@Hagiro 

 

I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.


Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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