Pavilion 15-e004su hard boot and problems in the software

[Ifymed]

Hello. First of all I have to say that I went to write a post about booting but saw that I have other problem too. About the boot. The laptop is booting after some failed attempts. What i mean. I have to try to boot him many times until the display turns off. Before that only the light on the caps lock is flashing. I didnt use it for about week and today when i started it again i saw another problem. The keyboard is acting strange. Not working properly. + when i try to open something like a folder no matter in a directory C or d or from the desktop from the double click it opens the properties of the item.I am here and will ask all your questions asap. 

[The_Fossette]

Hi @Ifymed,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting correctly and you are also having issues with the keyboard.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2ujvI07

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Ifymed]

Hello, @The_Fossette,

I cant remember when was the first time it worked right, but its quite long time, maybe half a year. I just postpone everything. I just made this video, which I didn't list, so only the one that has the link can watch. This is exactly what is going on when I try to start the laptop. The only updates I've made were in the software and they were the normal updates, made by Windows. I neither did something on my own, even troubleshooting steps, just because I prefer to get help from the start, so I won't mess something in the process. After I answer this I am going to try the link you gave me. Will update this post after. 

[The_Fossette · Accepted solution]

Hi @Ifymed,

Thank you so much for the video.

I see that the caps lock light is blinking twice when you turn on the computer, it means bios corruption. 

Please follow the steps in the below article and check if it helps.

http://hp.care/2AdTcZM

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Ifymed]

I did a bootable flash drive, but with BIOS for Windows 8.1. It did recover my BIOS with it. I know it is not right, but it works for now. If any drivers available for W10 64bit will do the same thing again. For now it is working. Thank you once again @The_Fossette. Merry Christmas and Happy Holidays.

[Jeet_singh]

Hi @Ifymed,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear the steps suggested in the previous post did help you to resolve this issue. However, you want to know if any drivers available for Windows 10. After going through the software and driver page, found that there is no drivers available for Windows 10. Your PC is not tested for Windows 10. If you wish to install Windows 10, then you would need to rely on the generic drivers.

If you need any further assistance, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,