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katiegiven12 Student
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Pavilion 17-1226NR Notebook

Pavilion 12-1226NR Notebook

I just purchased this notebook earlier this year and I'm disappointed to say that it is already no longer holding a charge unless connected to a power source. The charging icon also continues to stay in the same spot even after hours of charging. I'm not sure if a new battery would resolve this or not. Let me know what you think the best solution is! Thanks!!

 

Katie

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Pavilion 17-1226NR Notebook

Hi Katie,

 

If you purchased the notebook earlier in the year, it will still be covered by the standard 1 year warranty, so my best advice would be to contact HP and let them correct this issue - if the battery is at fault, this is a warranty item, so they will just send you a replacement.

 

If you live in the US, contact HP Here.

 

If you live in the UK, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

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