Having trouble signing in? Try this!
Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎05-15-2016
Message 1 of 2 (139 Views)

Pavilion 17-1226NR Notebook

Product Name: Pavilion 12-1226NR Notebook

I just purchased this notebook earlier this year and I'm disappointed to say that it is already no longer holding a charge unless connected to a power source. The charging icon also continues to stay in the same spot even after hours of charging. I'm not sure if a new battery would resolve this or not. Let me know what you think the best solution is! Thanks!!

 

Katie

Reply
0 Kudos
Provost
Posts: 48,874
Member Since: ‎09-24-2010
Message 2 of 2 (125 Views)

Re: Pavilion 17-1226NR Notebook

Hi Katie,

 

If you purchased the notebook earlier in the year, it will still be covered by the standard 1 year warranty, so my best advice would be to contact HP and let them correct this issue - if the battery is at fault, this is a warranty item, so they will just send you a replacement.

 

If you live in the US, contact HP Here.

 

If you live in the UK, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation