09-17-2019 11:33 PM
I'm looking for some help with my laptop.
I have a HP Pavilion Power 15 cb062tx that I bought in Feb 2018. It's been running absolutely fine, no issues, has been fantastic.
I was using it 2 night's ago, working, watching Netflix and then playing some video games.
Came home last night and went to boot it up but it wouldn't turn on.
Here are the symptoms:
Won't turn on
no lights turn on
charger light doesn't turn on when plugged in
Things I've checked:
tried a different power outlet
tried a different charger
pulled the battery out and tried running with charger but no battery
The battery is an internal battery, so taking the battery out is challenging.
I read that if I hold down the power button for 60 seconds it will drain the static and do a hard power reset, and apparently this should work if the internal battery is still plugged in. I'm going to try that again with the battery removed tonight to see if that makes a difference.
When I opened the laptop up, I also did a brief visual inspection, it's immaculately clean inside, no dust, nothing looks damaged.
Does anyone have anything else I can try before I take it to a repair center?
09-19-2019 09:20 AM - edited 09-19-2019 09:21 AM
@Arromes, Welcome to the HP Support Community!
Thank you for the detailed explanation. I'm afraid this seems like a hardware issue with the Notebook, please contact our HP Support team for Service Options:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Refer to this document for more info on how to troubleshoot NO power issues on HP Notebooks.
Keep me posted for any other assistance.
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