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Shuman02
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Message 1 of 2
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Pavilion black screen

HP Recommended
Pavilion product# 3TS79UAR#ABA
Microsoft Windows 10 (32-bit)

On power up, power button LED is on, I can hear the fan and hard drive but I have a black screen, I have tried connecting to external monitor or TV via HDMI but no display on external, when I try the WINDOWS and B  and power I do not hear any beeping but after about 15 seconds after power up it will shut off then back on but never any screen display. 

Also the tiny LED on the CAPS LOCK button appears to be flashing some sort of error code

 

??

 

Thank you

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Shuman02

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is a hardware issue. I suggest you contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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