Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Pavilion black screen

HP Recommended
Pavilion product# 3TS79UAR#ABA
Microsoft Windows 10 (32-bit)

On power up, power button LED is on, I can hear the fan and hard drive but I have a black screen, I have tried connecting to external monitor or TV via HDMI but no display on external, when I try the WINDOWS and B  and power I do not hear any beeping but after about 15 seconds after power up it will shut off then back on but never any screen display. 

Also the tiny LED on the CAPS LOCK button appears to be flashing some sort of error code




Thank you

HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


This is a hardware issue. I suggest you contact HP Support in your region for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation