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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Pavilion laptop won't go to sleep while charging.
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10-05-2019 03:19 AM
Hello,
My Pavilion laptop won't go to sleep while charging. No matter if I close the lid or press the power button (for sleep), the laptop just turns the display black but doesn't go to sleep, the fans start spinning a bit louder and it just gets stuck in that process.
I hope my explanation is clear enough.
Thanks!
Solved! Go to Solution.
Accepted Solutions
10-05-2019 07:21 AM - edited 10-05-2019 07:22 AM
When in power options, check the advanced settings.
Do you have the most recent BIOS update installed? It sounds like a firmware issue.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
10-05-2019 03:44 AM
Check the power configuration options.
Your notebook may be set to not sleep while external power is connected.
Take a read of the following article which will explain the differences in the settings
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
10-05-2019 05:29 AM
Hi, Erico, thanks for your reply. I've checked my power settings, and everything is on default e.g. when closing the lid--sleep, when pressing the power button--sleep. I don't know if there are any additional power options or something. 🤔
10-05-2019 07:21 AM - edited 10-05-2019 07:22 AM
When in power options, check the advanced settings.
Do you have the most recent BIOS update installed? It sounds like a firmware issue.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
10-06-2019 05:14 AM
Hi @ICrane ,
I am happy to have been able to assist you in resolving the issue.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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