05-16-2016 01:14 PM
Hi I got this notebook new in November and in January it died, it was sent to HP and it took them til the end of April to fix it, it was the mother board. The bloody thing has just died again. My oh noticed the battery was low earlie so plugged the charger in but didn't notice it wasn't charging until the battery completely ran out. He plugged said charger in again but nothing, the notebook will not turn on nor does the charger seem to work, we changed the fuse and still nothing. If you press the on button there is a rapid flashing light on the left hand side of the notebook which seems to be the charging light but the notebook remains unresponsive. Any ideas please? Thanks
05-17-2016 10:09 AM
I have brought the issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.