03-20-2017 03:49 PM
Most of the time though, it will log me into a black screen. I can still see the task bar, I have a hideaway one so it pops up when I hover over it. But there is no info in the bottom right corner exept for the time, and there are no apps on the task bar like there'd usually be. I can't write anything to search in the startup menu, and if I try, the cursor just turns into the round blue loading circle again.
I've tried the battery out and holding the power button-to no avail. I tried to ctrl-alt-delete, it doesn't open and if it does, it's behing a black screen..
I tried to refresh with system recovery, but it just tells me, "There was a problem refreshing your PC. No changes were made."
Under advanced options, there is an option called Startup Repair, but I'm worried about my files. Any help would be truly appreciated.
03-21-2017 12:55 PM
Hey there! @PavilionMax, Thanks for stopping by HP forums!
I understand your laptop boot into a black screen.
Don't worry I will try to help you out.
Did you make any software or hardware changes on your PC?
Are you able to boot into BIOS?
Try performing a hard reset on your PC.
To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Also, refer this article further troubleshoot black screen issues.
Let me know if this helps!
Have a wonderful day ahead!
I am an HP Employee
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