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Honor Student
Posts: 3
Member Since: ‎04-28-2016
Message 1 of 6 (1,578 Views)

Pavilion x2 Detachable 12-b020nr will not boot

Product Name: Pavilion x2 Detachable 12-b020
Operating System: Microsoft Windows 10 (64-bit)

My new Pavilion x2 Detachable 12-b020nr will not boot.

 

I've read manual at all. but I don't understand why my laptop does not boot...

 

I checked some conditions.

* AC adapter and battery light is white (Manual Page 8)

* When I pressed power button, the Caps lock light fashes for one second (Manual Page 6)

* press power button after keyboard unit deatached, but doesn't display anything

* press power button with attach usb flash memory, usb flashes 2 times

 

But my laptop doesn't show anything (even HP logo) in any situation..

 

Should I try something else?

 

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Posts: 1,071
Member Since: ‎12-01-2015
Message 2 of 6 (1,548 Views)

Re: Pavilion x2 Detachable 12-b020nr will not boot

Hello @blue0318,

 

Thank you for posting on the HP Forums!

 

I have read your post and understand that your HP Pavilion x2 - 12-b020nr is not booting. I want to help you resolve this issue.

 

When the Caps lock button flashes for one second, does it continue in a cycle or does the notebook shut off on it's own?

If the notebook shuts off on it's on, does it turn itself back on and off in a cycle?

 

Please begin with a hard reset. Once that is compelte, please follow this troubleshooting document:

 

HP Notebook PCs - Performing a Hard Reset or Forced Reset

 

I look forward to your reply! If this information helps, click the thumbs up!


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Honor Student
Posts: 3
Member Since: ‎04-28-2016
Message 3 of 6 (1,533 Views)

Re: Pavilion x2 Detachable 12-b020nr will not boot

I've already tried reset.

But problem didn't resolve.

It look like many many user has same problem with HP's laptop series.

 

I'm disappoineted at the laptop quality.

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Posts: 1,071
Member Since: ‎12-01-2015
Message 4 of 6 (1,504 Views)

Re: Pavilion x2 Detachable 12-b020nr will not boot

Hello @blue0318,

 

Thank you for the reply!

 

When the Caps lock button flashes for one second, does it continue in a cycle or does the notebook shut off on it's own?

If the notebook shuts off on it's on, does it turn itself back on and off in a cycle?

 

I understand that you have tried the hard reset and the issue still exists, give this document a try:

 

HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Let me know how it goes!


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Honor Student
Posts: 3
Member Since: ‎04-28-2016
Message 5 of 6 (1,489 Views)

Re: Pavilion x2 Detachable 12-b020nr will not boot

> When the Caps lock button flashes for one second, does it continue in a cycle or does the notebook shut off on it's own?

> If the notebook shuts off on it's on, does it turn itself back on and off in a cycle?

 

I do not have a way to know it because nothing is displayed on the display and PC is fanless.

 

http://support.hp.com/us-en/document/c01732674#AbT2 says
"Caps Lock LED blink 1 time" is means "CPU not functional".

But Manual says "After pressing power button, the Caps lock light
sashes for one second to indicate the slate is on."

 

Which one is correct?

 

and why brand new PC has a serious problem ?

 

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Posts: 1,071
Member Since: ‎12-01-2015
Message 6 of 6 (1,482 Views)

Re: Pavilion x2 Detachable 12-b020nr will not boot

Hello @blue0318,

 

They are both correct, in the manual it states "the blinks are consistent, with a pause between each sequence". Which indicates that the light would blink once, then pause and blink again in a cycle.

 

For this type of issue I recommend giving HP Support a call.

 

 Contact HP Worldwide


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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