Post new question
Posts: 1
Member Since: ‎06-22-2016
Message 1 of 2 (535 Views)

Pavilion x2 detachable freezing-won't let me fix

Product Name: Pavilion x2 detachable
Operating System: Microsoft Windows 10 (32-bit)
Last night turned on to find it saying it was installing updates. Since then when turned on freezes but won't let me open or fix anything. Keep having to turn it off and on. No joy. Sometimes opens a blue screen. Message reads 'windows hasn't loaded correctly'. Option to reset won't work as says I need additional free space on the drive but can't open drive to do so. Start up repair can't diagnose a problem. Won't let me perform a system restore and won't let me create a restore point. Don't have a disc to use. Cannot open files or access internet on desktop. Completely stuck. Please help.
0 Kudos
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (521 Views)

Re: Pavilion x2 detachable freezing-won't let me fix

HI @nlaw,


Welcome to HP Forums! I have read your post and wanted to help.


I understand that your laptop does not start as normal. You tried restoring Windows to a previous point, troubleshooting on a blue "Choose An Options" screen, but they did not work.


Please try the hard reset and hardware failure tests on the link below. 

HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)


If they do not help, performing an HP System Recovery would be the last resort.

HP PCs - Performing an HP System Recovery (Windows 10) 


Let me know how it goes.


If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. Cat Very Happy



I work on behalf of HP

Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation