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Pavilion x360 does not recognize my password.

HP Recommended
pavilion x 360 convertible
Microsoft Windows 10 (64-bit)

I need some help!!!  I don't understand why my laptop does not recognize my passwors. Keeps saying wrong password when I know is not! I don't know what else to do. I need help please.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @shirleyca22,


I'd like to help!


If you cannot sign in with your original password, make sure caps lock is not on and the keyboard layout matches your country/region. If available, use other methods to sign in, such as a password hint, PIN, or a picture password.


 if you use a Microsoft email address and password to sign in, you can reset or change the password from any web browser. Go to Microsoft recover your account (in English) to create a new password.


You may try other methods from the link -Change or Reset the Computer Password (Windows 10)


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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