08-02-2016 03:01 PM
08-04-2016 12:44 PM
Thank you for posting at HP Forums!
I have read your post and wanted to help.
I understand that the laptop does not boot up, but the towel trick works. Please run the hardware tests when you can enter Windows successfully.
If the CPU is not functioning well, it is better to contact HP support or a local repair store to arrange a repair.
To contact HP support, use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
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