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Top Student
Posts: 5
Member Since: ‎09-24-2016
Message 1 of 8 (262 Views)

Pc stuck in hp logo then stuck in black screen and startup repair not loading.

Product Name: Hp notebook 2000
Operating System: Microsoft Windows 8.1 (64-bit)
i went from windows 8 to 10 about a year ago ans now i got this problem... https://youtu.be/-P4mBrUUhto and also sometimes it loads up pc detected a problem restarting for u.. and it just keeps doing that... and then gets stuck tp another black screen...i have this pc for more than 2 years.
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Posts: 48,192
Member Since: ‎09-24-2010
Message 2 of 8 (247 Views)

Re: Pc stuck in hp logo then stuck in black screen and startup repair not loading.

Hi,

 

Shutdown the notebook. 

 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory.

 

Post back with the results, including any error codes that may be generated.

 

Can you also post back with the full Model No. and Product No. of your hp 2000 series notebook - see Here for a guide on locating this information.

 

Regards,

 

DP-K

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Windows Insider MVP

Top Student
Posts: 5
Member Since: ‎09-24-2016
Message 3 of 8 (229 Views)

Re: Pc stuck in hp logo then stuck in black screen and startup repair not loading.

processor check: Passed
hard drive smart Check: Failed
Top Student
Posts: 5
Member Since: ‎09-24-2016
Message 4 of 8 (228 Views)

Re: Pc stuck in hp logo then stuck in black screen and startup repair not loading.

failure id: 68FP24-6SV88C-MFGJWK-60AG03
PRODUCT ID: E0P81UA#ABL
Top Student
Posts: 5
Member Since: ‎09-24-2016
Message 5 of 8 (227 Views)

Re: Pc stuck in hp logo then stuck in black screen and startup repair not loading.

System extensive test: failed
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Posts: 48,192
Member Since: ‎09-24-2010
Message 6 of 8 (218 Views)

Re: Pc stuck in hp logo then stuck in black screen and startup repair not loading.

Hi,

 

The 24 character error code does confirm a Smart failure and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the issues you describe.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Top Student
Posts: 5
Member Since: ‎09-24-2016
Message 7 of 8 (207 Views)

Re: Pc stuck in hp logo then stuck in black screen and startup repair not loading.

I cannot type my product number because it has a special symbol and it keeps removing my special symbol when I type it in the product number and serial number what do I do to check my warranty if I have any

Special symobols: ! @ # $ % ^ & * ( ) 

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Posts: 48,192
Member Since: ‎09-24-2010
Message 8 of 8 (196 Views)

Re: Pc stuck in hp logo then stuck in black screen and startup repair not loading.

Hi,

 

Try just entering the letters/numbers that prefix the #

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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