Persistent BSODs and resets on HP Envy 360X with AMD Ryzen7

[nvNVnv]

I'm with a defective HP envy 360 that I bought on Amazon US and received in early June last year. It had problems from the start (BSOD and resets) but they were rather rare until April this year when they became more frequent. I tried various software solutions but none worked until in April this year I suspected it was overheating and I contacted HP support in Thailand (where I was). I was surprised to find out that the warranty was finished in January as it started in
December (5+ months before I ordered the product)!!! It was sold to me as new so I don't know what the issue is exactly. I kept trying different solutions but none worked (it's hard to debug as the BSOD were with different issues and could happen a few times a day or once in a few days) until in October I decided to change NVMe, RAM and reinstall Windows10 and Ubuntu (the machine came with Windows11 originally). I've finally come to the conclusion that there's still a hardware issue which makes the computer reset or do BSOD (on Windows) once every few days. I tried to communicate with Amazon for a refund but they said too long has passed since the order.
I'm now in Brazil and would like to know if HP can care for this laptop, probably by changing motherboard/CPU/GPU, as I've been having a terrible time with it. The warranty is now past gone but when I reported the problems it should have still been in place.

What could you suggest I do with this issue except for getting rid of that defective laptop altogether?

[Nal_NR]

Hi @nvNVnv,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are facing issues with your unit. 

As you mentioned it shows that you purchased this unit from the USA, correct? If yes, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[nvNVnv]

I got here because I tried to contact customer support which isn't offered as an option. Please read my first post above here. Thanks