Please help

[Domanique]

 

[Sneha_01]

Hi @Domanique 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a System Locked or Authentication Failed message on your HP Notebook - 15-dw0083wm. This typically happens when there is an issue with the system password, BIOS password, or user authentication during boot-up. Here are several steps to help resolve this issue:

1. BIOS Password or Administrator Password Issue

If the error is related to a BIOS password or an administrator password, the system might be locked due to incorrect credentials.

Option 1: Reset BIOS Password (if you know the current password)

• Restart the laptop and press Esc or F10 repeatedly to enter the BIOS during boot-up.
• If prompted for a password, enter the correct BIOS password.
• Once in BIOS, look for the option to remove or reset the password (under Security or Password settings).

Option 2: BIOS Password Reset (If you don’t know the password)

If you don’t know the BIOS password, you’ll need to try other methods:

• Use HP's Password Reset Tools:
  • Some HP laptops have a built-in password reset option that may help you unlock the system. You might need to provide proof of ownership to HP customer support to get assistance.
• Resetting BIOS by Disconnecting CMOS Battery:
  • Turn off the laptop and disconnect it from power.
  • Open the back panel to locate the CMOS battery (a small coin-cell battery).
  • Remove the battery for about 5-10 minutes to reset the BIOS settings.
  • Reconnect the battery, reassemble the laptop, and try booting again. This may reset any BIOS-level passwords.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support