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Infor-1999
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Message 1 of 5
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Portátil só arranca para o HP Suport

HP Recommended
HP RTL8723DE
Microsoft Windows 10 (64-bit)

Boa tarde

 

o meu portátil HP RTL8723DE tem o windows 10 64bit's instalado, estava a funcionar bem, deppois de o desligar, quando o fui ligar novamente está sempre a entrar no suport hp para recuperar, nunca entrando no windows, já fiz inclusivé o restauro para dados de fábrica. Já tentei entrar na bios, mas sem sucesso de fazer qualquer alteração.

Podem sugerir que mais posso fazer, uma vez que nem é pela informação que tenho no mesmo, visto que tenho cópias, pretendo mesmo é que o portátil volte a arrancar pelos windows normalmente.

Obrigada pela ajuda.

4 REPLIES 4
Paul_Tikkanen
Level 21
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Message 2 of 5
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HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

Notebooks HP - Como encontrar o nome ou número do produto? | Suporte ao cliente HP®

 

The RTL8723DE is only the model of the wifi adapter, not your notebook.

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MarcusC
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HP Recommended

Hey @Infor-1999 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Portuguese Comunnity (https://h30487.www3.hp.com/). Thank you for your understanding.

 

@Paul_Tikkanen 

 

Thanks as always Paul ! 🙂

Regards,

MarcusC

I work on behalf of HP.
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Infor-1999
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Message 4 of 5
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HP Recommended

HP- HQ-TRE model: 15-bwoO15np

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Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,093 34,016
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HP Recommended

Hi:

 

Use another Windows PC running W7 64 bit or newer and a 32 GB USB flash drive, and create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Computadores do consumidor HP - Uso do HP Cloud Recovery Tool (Windows 10, 7) | Suporte ao cliente H...

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