Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Power-On authentication failing

HP Recommended
Elitebook x360 1040 G6
Microsoft Windows 10 (64-bit)

Helll all,


I'm stuck in the Power-On authentication screen on my Elitebook x360 1040 G6.

The fingerprint is not recognized anymore and i forgot the password set.

I tried F1, F2, F8, F12, Esc but they all fail. Still loading this white screen.

Please help.




Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation