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HP Pavilion 17-f071nr Notebook PC (ENERGY STAR)

At startup the power button comes on. The caps lock button flashes and makes a beeping noise. I got a black screen on my monitor.

1 REPLY 1
HP Recommended

Hi @billhvac1967,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the issue you're describing with your HP Pavilion 17-f071nr Notebook PC, where the power button comes on, the caps lock button flashes, and there's a black screen with a beeping noise, indicates a hardware-related issue, often related to memory (RAM) or display problems. The flashing Caps Lock key and beeps usually correspond to a specific error code that can help identify the problem.
 

Troubleshooting Steps:

1. Check the Beep Code

  • The number of beeps and the flashing pattern of the Caps Lock key represent a specific hardware error. Count the number of beeps or flashes (e.g., 2 beeps, 3 beeps, etc.) and refer to HP’s beep code guide to identify the issue.

2. Hard Reset the Notebook

  • Turn off the notebook.
  • Disconnect the power adapter.
  • Remove the battery (if possible).
  • Hold down the power button for 15 seconds to discharge any residual power.
  • Reconnect the power adapter without the battery and try turning on the notebook.

3. Reseat the RAM

  • Power off the laptop and unplug the AC adapter.
  • Open the back cover of the laptop to access the RAM.
  • Carefully remove the RAM sticks and reinsert them to ensure they are seated properly.
  • If you have two RAM sticks, try booting with one stick at a time to identify if one might be faulty.

4. Check the Display

  • Connect an external monitor to your laptop using an HDMI or VGA cable. If the external monitor shows a display, it indicates the issue might be with your laptop’s screen or display cable.

5. Battery and Power Issues

  • Try booting the laptop with the battery removed, using only the AC adapter. If this resolves the issue, the battery may be faulty.

6. BIOS Reset

  • Power off the notebook.
  • Hold down the "Windows" + "B" keys simultaneously, then press and hold the power button for 3 seconds. Release the power button but continue to hold the "Windows" + "B" keys until the BIOS recovery screen appears. If this works, follow the prompts to reset the BIOS.

Refer to this document: HP Pavilion 17-f071nr Notebook PC (ENERGY STAR) User manual 

HP Notebook PCs - Computer beeps or a light blinks during startup

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.