Power light is on but laptop is dead

[Hammad4]

Hello

My hp pavilion 14 won't boot. The power indicator led on the power button turns on. The battery indicators work.The keyboard back-light won't turn on. The caps lock status led doesn't work. The screen back-light doesn't turn on. No beeps or any warnings. The fans spin. Something heats up.

It has given me no warnings or any trouble before this. It is about three years old at this point. I tried reseting the graphics drivers. Let it drain the battery. Held down the power button. Nothing worked. Tried hard reseting did nothing. Shows no other signs of life. keyboard appears to be dead other then the power button.

I would be very thankful if you guys could help me.

[Irfan_06]

Hi @Hammad4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop that is not powering on.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[Hammad4]

I tried all the steps listed. Nothing worked. Hard reset did nothing. I connected the laptop to a TV through hdmi got no output. The TV doesn't even recognise a device as being connected. The cable worked with other devices. Tried recovering the bios. Nothing happened held down win+b for about a minute no beeps no output on the screen. The back-light for the keyboard doesn't work the only key that does anything is the power key. The fans spin and something inside gets very hot. Could it be a short? The back-light for the screen doesn't even come on. 

[Irfan_06]

Hi @Hammad4,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support